Legal Notice

Business Information

Mystery Picked Gifts is run by Kerry Michell trading as Mystery Picked Gifts, a sole trader based in the United Kingdom.

Contact

Email: mysterypickedgifts26@gmail.com

Mystery Box Contents & Odds

All mystery boxes, eggs and wheel spin prizes are randomised from a published prize pool. Odds/weightings for each prize pool are shown on the relevant product page. Contents shown in product photography are illustrative and are not guaranteed unless explicitly stated as a guaranteed item.

Returns & Refunds

Your right to cancel

You can cancel your order within 14 days of receiving it, without giving a reason — including if the surprise just isn’t for you. To cancel, email mysterypickedgifts26@gmail.com with your order number. Please then send the items back to the address above within 14 days of telling us. Unless the items were faulty or not what you ordered, the cost of returning them is yours.

We’ll refund the price of the items and the standard delivery charge you paid within 14 days of receiving the items back (or proof that you’ve returned them), to your original payment method. We may reduce the refund if items have been handled more than needed to check them.

Items that can’t be returned

• Sealed beauty, cosmetic and personal-care items once they’ve been unsealed after delivery, for health and hygiene reasons.
• Sweets, chocolate and other food once opened (for health protection and hygiene reasons), and any perishable food that would go off before it could be returned.
• Custom-made orders (from our Custom Request service) once we’ve started making them, as they’re made to your specification.

Faulty, damaged or missing items

If anything arrives faulty, damaged or not as described, or your parcel doesn’t arrive, contact us at mysterypickedgifts26@gmail.com. Your order is our responsibility until it’s delivered to you. Under the Consumer Rights Act 2015 you’re entitled to a full refund for faulty goods if you tell us within 30 days of delivery, and after that to a repair or replacement. These rights are in addition to your right to cancel.